Last updated: December 2025

Welcome to Oxvono (https://oxvono.com). We strive to provide our customers with the highest quality products. However, in certain situations, refunds or returns may apply. Here is our Refund & Return Policy tailored for online business operations in Bangladesh.

1. Conditions for Return

Returns will be accepted if the following conditions are met:

  • The return request is made within 3 days of delivery
  • The product is unused, intact, and in its original packaging
  • Tags, labels, or seals are not damaged
  • Invoice or order proof is provided

2. When Returns / Refunds Are Applicable

  • Incorrect product delivered
  • Size or color does not match the order
  • Product arrives damaged or defective

📌 Note: Please inspect the product at the time of delivery with the courier.

3. When Returns / Refunds Are Not Applicable

  • Change of customer preference
  • Used or washed products
  • Discounted or sale items
  • Requests made after 3 days of delivery
  • Certain hygiene-sensitive items such as caps, jerseys, futua, or innerwear

4. Return Process

To make a return:

1️⃣ Contact us via WhatsApp / phone
2️⃣ Provide your order number and photos/videos of the issue
3️⃣ After confirmation, send the product back via courier

📦 Return shipping charge:

  • If customer’s fault → borne by customer
  • If our fault → borne by Oxvono

5. Refund Method

  • Refunds will be processed through bKash / Nagad / Rocket
  • Refund processing may take 5–7 business days
  • For Cash on Delivery orders, refunds will be sent to the mobile banking number provided

6. Exchange Option

In certain cases, an exchange option may be offered instead of a refund (for size or color changes). Courier charges may apply.

7. Contact Us

For any questions regarding returns or refunds, contact us:

Website: https://oxvono.com
Phone / WhatsApp: +8801403070624
Email: admin- support@oxvono.com